Our Buy Online Pick Up In-Store service allows you to order items from fleetfeetsports.com and pick them up at your local Fleet Feet Sports store. To see if an item is eligible for Pick Up In-Store, select the item and size (if applicable) and the “Pick Up In-Store” option will appear next to the store location closest to you if the item is available there. Please note, you will need to place a separate order for an item that is not available for Pick Up In-Store.
When your order is ready for pick-up, you’ll receive a notification via email. Your order will be held at the store for two days. If your order isn’t picked up within two days, we’ll cancel the order and the pre-authorization charge on your credit card will be voided. Please note, orders can only be picked up during normal store hours.
In order to pick up your order, simply bring your order confirmation email and/or ID. Please note, your online payment will be processed when you pick up your order, but you won't need to show your method of payment at the store.
Sometimes an item unexpectedly becomes unavailable. In the rare occurrence that this happens, we need to cancel the order. We will immediately send you an email notification regarding the cancellation in this case.
Unfortunately, at this time we are unable to change the pick-up location for an item after the order has been placed. If you’re unable to pick up your order at the store originally selected, you can cancel your order by calling us at 844-798-3570 or emailing us at firstname.lastname@example.org. Please note, an order will automatically be canceled if not picked up within the two-day pick-up window.
You will be charged for your order after it has been picked up. Please note, you may see a pre-authorization charge on your credit card after you place your order; however, this charge will be removed once your card has been charged or upon cancellation of your order.
After you place your order, the order confirmation email will serve as your receipt.
Pick Up orders can be canceled by calling us at 844-798- 3570 or emailing us email@example.com. Please note, an order will automatically be canceled if not picked up within the two-day pickup window.
Upon pick-up of your order, if the item is being sold cheaper in the store, we will match the pricing of the item to the pricing in-store.
Unfortunately we do not currently have the functionality to redeem rewards earned in-store for Pick Up In-Store orders. If you would like to use your rewards points, please speak to a store associate upon pick-up.
If for whatever reason you’re not satisfied with your purchase, we will accept returns within 60 days of purchase. In order to return the item(s), simply bring the item(s) to your local Fleet Feet Sports store with a copy of the email order confirmation/receipt that shows your order number. You can also call us at 844-798- 3570 or email us firstname.lastname@example.org to request a pre-paid shipping label to return the item by mail. In this instance, we will refund your purchase upon receipt of the returned item to its originating store.